YIU NAM TRADING COMPANY LIMITED 

Thank you for shopping with YIU NAM TRADING COMPANY LIMITED. As a consumer apparel company, we are dedicated to ensuring your clothing products are delivered accurately, in perfect condition, and within a reasonable timeframe to enhance your shopping experience.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing times may be slightly extended, and we will promptly notify you if there is any significant delay that may affect your delivery schedule.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed at the checkout page, based on your shipping address and order weight. For standard shipping, the estimated delivery time is 15 business days. Please note that delivery times are only estimates and may vary due to unforeseen factors such as carrier delays, customs clearance procedures, weather conditions, or logistical constraints.

3. Shipment Confirmation and Tracking
Once your order is shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become accessible within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Address Accuracy and Disclaimer
Please double-check and ensure your shipping address is accurate and complete during checkout. YIU NAM TRADING COMPANY LIMITED shall not be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, additional reshipping fees may apply, which will be borne by the customer.

5. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the estimated delivery date to initiate an investigation. For damaged items upon delivery, please contact us within 48 hours of receiving your order and provide clear photos of the damaged products and their original packaging. Our team will review your case promptly and work out a satisfactory solution as soon as possible.

6. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an international order.

7. Contact Information
If you have any questions, concerns, or need assistance regarding this Shipping Policy, please feel free to contact us:
- Trade Name: YIU NAM TRADING COMPANY LIMITED
- Email: contact@yiunamtrade.shop
- Physical Address: FLATRM 716 7KAI SHUN HOUSE 8 Tak Tin Street, Lam Tin, Kwun Tong District, Kowloon