Shipping policy
ALINE NOEMI CULLEN
Thank you for purchasing from ALINE NOEMI CULLEN. Specializing in a full range of lifestyle and fashion bag products, we strive to provide standardized order fulfillment and global shipping services. Our team guarantees that all orders will be professionally handled, securely packaged, and delivered in pristine condition within a standard logistics timeline.
1. Order Processing Period
After you complete order confirmation, our team will finish processing, quality checking and packaging your goods within 1-3 business days, excluding weekends and statutory holidays. During high-demand sales periods, increased order quantities may lead to extended processing hours. We will proactively notify all customers via email if notable shipping delays occur.
2. Shipping Fees & Delivery Timeline
Your applicable shipping cost will be automatically computed and shown on the checkout page before payment is finalized, allowing full visibility of all logistics expenses.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery times are estimated values only. Actual arrival schedules may be influenced by courier service interruptions, customs clearance procedures, extreme weather, regional logistics limitations and public holiday schedules.
3. Shipment Notification & Order Tracking
When your bag order is dispatched from our facility, you will receive an official shipment notification email containing your unique tracking information.
Tracking data and real-time logistics status will usually go live and be accessible for online monitoring within 24-48 hours after the carrier picks up your parcel.
4. Delivery Address Liability
Customers must verify that their delivery address is accurate, complete and error-free during the checkout process.
ALINE NOEMI CULLEN shall not be held accountable for any misdelivery, failed delivery or returned parcels resulting from incorrect address information provided by the buyer. Any parcels returned due to address errors will incur additional reshipping charges borne by the customer.
5. Lost or Damaged Parcel Handling
If your parcel goes missing during international transit, please reach out to our customer support team within 7 days of your expected delivery date to file an investigation request.
If your bag items arrive with visible damage or torn packaging upon delivery, kindly contact our support team within 48 hours of receipt. You will need to submit clear photos of the damaged goods and original packaging for validation. Our team will review your case and resolve the matter promptly.
6. Product Maintenance & Customs Terms
Each of our bag products comes with official maintenance instructions for daily use and storage. Users should follow these guidelines to extend product service life. ALINE NOEMI CULLEN accepts no responsibility for damages caused by improper care, unauthorized modification or incorrect use of products.
International shipments may be subject to import taxes, customs duties and clearance fees set by the destination country. These charges are the customer’s sole responsibility and are not included in product prices or shipping fees.
7. Contact Details
If you have any questions, suggestions or concerns regarding this Shipping Policy and your order logistics, please contact us using the information listed below:
Trade Name: ALINE NOEMI CULLEN
Phone number: +64 22 1947 062
Email: contact@yiunamtrade.shop
Physical address: 158 Albert Street, Invercargill, STL 9810, New Zealand